Now Hiring - Technical Sales Support Specialist in Waunakee, WI

RenewAire, the leading manufacturer of Energy Recovery Ventilation systems is looking for a Technical Sales Support Specialist to enhance our reputation of excellent technical support for our residential and light commercial customers.

WHAT YOU WILL DO

• Provide technical support for RenewAire products – from initial selection to startup, commissioning, and warranty support - primarily by phone and email
• Assist in order processing, warranty requests, specification review, and field unit conversion requests
• Assist customers in identifying the best practices and most cost-effective applications and specifications
• Train sales & installation personnel, including reps, distributors, & contractors
• Provide general intelligence on key competitors as it pertains to maintaining and increasing RenewAire’s market position
• Support and efficiently navigate inhouse unit selection software and ERP and CRM databases
• Occasional site visits required to resolve issues that cannot be resolved remotely or by local support
• Assist in educational workshops and Trade show activities as required

WHAT YOU WILL BRING

• AS degree, or HS Diploma and requisite HVAC experience
• Computer skills, particularly related to MS Office and database entry
• Strong background in HVAC industry preferred
• Previous technical support experience preferred
• Experience with HVAC electrical and controls preferred

WHO YOU ARE

• Customer service-minded with excellent people skills
• A collaborative and curious teammate
• Able to think critically, analyze, and troubleshoot problems in a fast-paced environment
• Able to communicate technical terms to non-technical customers
• A teacher and trainer for sales channel partners and internal staff
• Able to see what needs to be done . . . and do it

WHAT RENEWAIRE OFFERS

• 401k with a 6% match
• Medical, vision and dental insurance
• Paid Time Off
• Paid Holidays
• And more!